HELPFUL FACTS ABOUT THE COMMUNITY CARE ACCESS CENTRES
Your local CCAC should be the first place you call for information
to help you manage your health care needs in the community.
Here are some reasons why
• CCACs serve people of all ages and cultures in the community.
• They provide one-stop access to health and personal support services to help people live independently in their homes.
• When living independently is no longer possible, CCACs co-ordinate all admissions to
long-term care homes comprised of nursing homes, and supportive housing.
• Anyone can call a CCAC for information, to make a referral, or to get information about services available in the community.
• Many CCACs have people on staff who are fluent in both English and French. CCACs within the GTA also have staff that can speak additional languages including Chinese and Tamil.
• CCACs plan, coordinate and ensure the delivery of a full range of in-home services to
support clients and their caregivers. These health services may include nursing, personal support, various types of therapies and nutritional counselling.
• CCACs also help you arrange short-terms stays in Long-Term Care Homes for convalescence or to allow relief for caregivers.
• CCACs co-ordinate all access to health support services in schools for children with special needs. When you call or are referred to a CCAC, a care co-ordinator/case manager will contact you to arrange for an assessment of your needs and your eligibility for services. There are no costs for eligible clients. If you are not eligible to receive our services, or if these services do not meet all your needs, your local CCAC will help you link to alternative services available in the community. These services can include food delivery, adult day programs and in-home assistance like shopping and cleaning. In some cases a user fee may be charged for services provided by community agencies.
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John has been reporting on home health care and independent living for over ten years. In addition to extensive research, John writes on important issues from personal experience.